{"id":701,"date":"2020-01-01T17:32:54","date_gmt":"2020-01-01T20:32:54","guid":{"rendered":"http:\/\/blog.gotaskfly.com\/?p=701"},"modified":"2020-02-12T17:48:19","modified_gmt":"2020-02-12T20:48:19","slug":"como-faco-para-configurar-o-service-desk","status":"publish","type":"post","link":"https:\/\/blog.gotaskfly.com\/index.php\/2020\/01\/01\/como-faco-para-configurar-o-service-desk\/","title":{"rendered":"Como fa\u00e7o para configurar o Service Desk?"},"content":{"rendered":"\n<p>Quem a\u00ed fica recebendo LIGA\u00c7\u00d5ES DE CLIENTES para acompanhar como est\u00e1 o andamento do que foi pedido? Agora seu cliente pode abrir chamados, que se transformam em tarefas para sua equipe, e o melhor, ele consegue acompanhar a execu\u00e7\u00e3o e at\u00e9 interagir com a tarefa ?&nbsp;incr\u00edvel, n\u00e9?!<\/p>\n\n\n\n<p>Se \u00e9 isso que voc\u00ea quer, vem para o plano Basic ou Team. Partiu!? ?\u200d\u2640<\/p>\n\n\n\n<p>Olha como \u00e9 f\u00e1cil:<\/p>\n\n\n\n<ol><li>Configure o cliente:<\/li><\/ol>\n\n\n\n<p><strong>Minha Equipe &lt; Clientes<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"460\" height=\"282\" src=\"https:\/\/blog.gotaskfly.com\/wp-content\/uploads\/2020\/02\/image-7.png\" alt=\"\" class=\"wp-image-702\" srcset=\"https:\/\/blog.gotaskfly.com\/wp-content\/uploads\/2020\/02\/image-7.png 460w, https:\/\/blog.gotaskfly.com\/wp-content\/uploads\/2020\/02\/image-7-300x184.png 300w\" sizes=\"(max-width: 460px) 100vw, 460px\" \/><\/figure>\n\n\n\n<p>    2. Escolha o cliente e clique em <strong>Editar.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"157\" height=\"96\" src=\"https:\/\/blog.gotaskfly.com\/wp-content\/uploads\/2020\/02\/image-8.png\" alt=\"\" class=\"wp-image-703\"\/><\/figure>\n\n\n\n<p>   3. Selecione a aba <strong>Service Desk<\/strong><\/p>\n\n\n\n<p>Aah, aqui voc\u00ea vai criar um <strong>Login<\/strong> e <strong>Senha <\/strong>para seu cliente, escolher o <strong>Fuso hor\u00e1rio <\/strong>e<strong> horas contratadas<\/strong>, este campo \u00e9 para voc\u00ea que tem clientes com escopo de horas fechadas ou horas contratadas por m\u00eas, ficou complicado?<\/p>\n\n\n\n<p>Pense assim, um cliente compra um pacote ou planeja um projeto com x horas\/m\u00eas, com est\u00e1 op\u00e7\u00e3o voc\u00ea pode comparar as horas contratadas pelo cliente versus as tarefas realizadas pela sua equipe assim tendo um maior controle do projeto. S\u00f3 acredita vendo? ? Olha a\u00ed:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"567\" height=\"265\" src=\"https:\/\/blog.gotaskfly.com\/wp-content\/uploads\/2020\/02\/image-9.png\" alt=\"\" class=\"wp-image-704\" srcset=\"https:\/\/blog.gotaskfly.com\/wp-content\/uploads\/2020\/02\/image-9.png 567w, https:\/\/blog.gotaskfly.com\/wp-content\/uploads\/2020\/02\/image-9-300x140.png 300w\" sizes=\"(max-width: 567px) 100vw, 567px\" \/><\/figure>\n\n\n\n<p>Escolha o<strong> usu\u00e1rio <\/strong>e o <strong>projeto<\/strong>, para o envio da tarefa, ou seja, toda vez que o Pedro enviar alguma coisa, ser\u00e1 com base nessas informa\u00e7\u00f5es;<\/p>\n\n\n\n<p>Ah, voc\u00ea tamb\u00e9m deve escolher as permiss\u00f5es, o que o seu cliente vai conseguir fazer.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"567\" height=\"148\" src=\"https:\/\/blog.gotaskfly.com\/wp-content\/uploads\/2020\/02\/image-10.png\" alt=\"\" class=\"wp-image-705\" srcset=\"https:\/\/blog.gotaskfly.com\/wp-content\/uploads\/2020\/02\/image-10.png 567w, https:\/\/blog.gotaskfly.com\/wp-content\/uploads\/2020\/02\/image-10-300x78.png 300w\" sizes=\"(max-width: 567px) 100vw, 567px\" \/><\/figure>\n\n\n\n<p>Agora voc\u00ea pode receber a tarefa via e-mail. Sim, pode ser de um <strong>dom\u00ednio espec\u00edfico<\/strong> ou adiciona o e-mail que deseja, depois clique em <strong>Gravar.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"567\" height=\"144\" src=\"https:\/\/blog.gotaskfly.com\/wp-content\/uploads\/2020\/02\/image-11.png\" alt=\"\" class=\"wp-image-706\" srcset=\"https:\/\/blog.gotaskfly.com\/wp-content\/uploads\/2020\/02\/image-11.png 567w, https:\/\/blog.gotaskfly.com\/wp-content\/uploads\/2020\/02\/image-11-300x76.png 300w\" sizes=\"(max-width: 567px) 100vw, 567px\" \/><\/figure>\n\n\n\n<p>Boa, essa etapa foi conclu\u00edda ?<\/p>\n\n\n\n<p>   4.Vem comigo, para o pr\u00f3ximo passo<\/p>\n\n\n\n<p><strong>Minha Equipe &gt; Configura\u00e7\u00e3o <\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"473\" height=\"292\" src=\"https:\/\/blog.gotaskfly.com\/wp-content\/uploads\/2020\/02\/image-12.png\" alt=\"\" class=\"wp-image-707\" srcset=\"https:\/\/blog.gotaskfly.com\/wp-content\/uploads\/2020\/02\/image-12.png 473w, https:\/\/blog.gotaskfly.com\/wp-content\/uploads\/2020\/02\/image-12-300x185.png 300w\" sizes=\"(max-width: 473px) 100vw, 473px\" \/><\/figure>\n\n\n\n<p>   5.Escolha a equipe e clique em <strong>Editar.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"157\" height=\"96\" src=\"https:\/\/blog.gotaskfly.com\/wp-content\/uploads\/2020\/02\/image-13.png\" alt=\"\" class=\"wp-image-708\"\/><\/figure>\n\n\n\n<p>   6.Selecione a aba <strong>Service Desk<\/strong><\/p>\n\n\n\n<p>Aqui voc\u00ea configura o padr\u00e3o da tarefa que ser\u00e1 criada<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"407\" height=\"143\" src=\"https:\/\/blog.gotaskfly.com\/wp-content\/uploads\/2020\/02\/image-14.png\" alt=\"\" class=\"wp-image-709\" srcset=\"https:\/\/blog.gotaskfly.com\/wp-content\/uploads\/2020\/02\/image-14.png 407w, https:\/\/blog.gotaskfly.com\/wp-content\/uploads\/2020\/02\/image-14-300x105.png 300w\" sizes=\"(max-width: 407px) 100vw, 407px\" \/><\/figure>\n\n\n\n<p>Por \u00faltimo, define o e-mail que o seu cliente vai enviar e o URL para acessar, depois disso \u00e9 s\u00f3 <strong>Gravar.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"300\" height=\"240\" src=\"https:\/\/blog.gotaskfly.com\/wp-content\/uploads\/2020\/02\/image-15.png\" alt=\"\" class=\"wp-image-710\"\/><\/figure>\n\n\n\n<p>T\u00e1, agora est\u00e1 tudo ok. Ficou claro, n\u00e9? Seu Service Desk est\u00e1 pronto para uso ?<\/p>\n\n\n\n<p>Veja agora como seu cliente usa o TaskFly, <a href=\"https:\/\/blog.gotaskfly.com\/index.php\/2020\/01\/01\/sou-cliente-como-uso-o-service-desk\/\">Clique aqui<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Quem a\u00ed fica recebendo LIGA\u00c7\u00d5ES DE CLIENTES para acompanhar como est\u00e1 o andamento do que foi pedido? Agora seu cliente pode abrir chamados, que se transformam em tarefas para sua equipe, e o melhor, ele consegue acompanhar a execu\u00e7\u00e3o e at\u00e9 interagir com a tarefa ?&nbsp;incr\u00edvel, n\u00e9?! Se \u00e9 isso que voc\u00ea quer, vem para [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false},"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.gotaskfly.com\/index.php\/wp-json\/wp\/v2\/posts\/701"}],"collection":[{"href":"https:\/\/blog.gotaskfly.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.gotaskfly.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.gotaskfly.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.gotaskfly.com\/index.php\/wp-json\/wp\/v2\/comments?post=701"}],"version-history":[{"count":2,"href":"https:\/\/blog.gotaskfly.com\/index.php\/wp-json\/wp\/v2\/posts\/701\/revisions"}],"predecessor-version":[{"id":723,"href":"https:\/\/blog.gotaskfly.com\/index.php\/wp-json\/wp\/v2\/posts\/701\/revisions\/723"}],"wp:attachment":[{"href":"https:\/\/blog.gotaskfly.com\/index.php\/wp-json\/wp\/v2\/media?parent=701"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.gotaskfly.com\/index.php\/wp-json\/wp\/v2\/categories?post=701"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.gotaskfly.com\/index.php\/wp-json\/wp\/v2\/tags?post=701"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}